FAQs
Orders
What payment methods do you accept?
We accept the following payment methods: All major credit cards (Visa, MasterCard), PayPal, Google Pay, Apple Pay
Can I change or cancel my order?
If your order hasn't been dispatched yet, please contact us as soon as possible. We'll always do our best to help, but once an order has been packed or shipped, we may not be able to make changes.
Will I receive an order confirmation?
Yes! As soon as you place your order, you'll receive an email confirming your purchase. You'll also receive another email with tracking information once your order has been dispatched.
Do you offer gift wrapping?
Yes! We offer a gift wrapping service on selected products, making it easy to send a little extra magic. Simply select the gift wrap option before adding your item to the basket (where available).
Can I send an order directly as a gift?
Absolutely! You can send your order directly to the recipient by entering their delivery address at checkout.
If you'd like to include a personalised gift message, simply add your message before completing your order and we'll include it with your parcel. We never include pricing information inside our packages, so your gift is ready to enjoy as soon as it arrives.
Shipping & Delivery
How much does shipping cost?
Standard UK delivery is calculated at checkout. We also offer free UK delivery on orders over £50
How long will my order take to arrive?
Most in-stock orders are dispatched within 1–3 working days. Delivery times may vary depending on the courier and your location.
Do you ship internationally?
At the moment, we only ship within the UK, but we'd love to expand in the future.
Pre-Orders
What is a pre-order?
A pre-order allows you to reserve an item before it arrives in stock. The estimated dispatch date will always be shown on the product page.
When will my pre-order be dispatched?
Each pre-order product includes an estimated dispatch date. If your order contains both pre-order and in-stock items, they may be shipped together unless otherwise stated.
Products
Are your products genuine?
Yes. We only source products from trusted wholesalers and authorised suppliers to ensure everything we sell is authentic.
Will sold out products be restocked?
Some products will be restocked, while limited editions and seasonal items may not return. If you see something you love, we recommend purchasing before it's gone.
Returns
Can I return my order?
If you've changed your mind, you may be able to return eligible items within our returns period, provided they're unused and in their original condition. Please see our Returns Policy for full details.
What if my item arrives damaged?
We're so sorry! Please contact us within 48 hours of receiving your order, including photos of the damage, and we'll work with you to resolve the issue as quickly as possible.
Contact
How can I get in touch?
You can contact us via our Contact page or email us directly. We'll aim to respond to all enquiries within 1–2 working days.